Client Relations Paralegal

Trustpoint One
Published
August 1, 2022
Location
Ridgefield Park, New Jersey
Category
Job Type

Description

Trustpoint.one is pleased to be supporting a leading plaintiff’s law firm, with offices in Bergen County, NJ, in their search for a Client Relations Paralegal.  The firm is regarded as being a leader in their industry and work on very high-profile cases.  This permanent job offers a competitive salary and excellent benefits.

The Client Relations Paralegal will utilize all forms of communication (phone, e-mail, text and webchat) to communicate with clients in order to obtain relevant information or provide a status updates

Qualifications:

  • Compassionate with the ability to build rapport with clients to ensure a positive experience
  • Customer service experience
  • Professional and empathetic telephone etiquette
  • Active listening, verbal, and communication skills
  • Excellent written skills, spelling, punctuation and grammar
  • Ability to obtain, confirm and update data entry with a high level of accuracy
  • Ability to acquire detailed and complete medical information
  • Excellent organizational, time-management skills and the ability to multitask & prioritize
  • Computer proficiency (Microsoft Office 365 suite)
  • Ability to work within a team while handling individual responsibilities
  • Adaptability, flexibility and ability to perform in a dynamic working environment

The following attributes are highly desirable but not required:

  • Legal experience working in personal injury, products liability, class action/mass torts
  • Salesforce experience (Litify or another legal CRM is a plus)
  • High volume / fast-paced contact center experience
  • Two or four-year college degree
  • Bilingual (Spanish)

Compensation:

  • $45K to $50K annual salary

Benefits:

  • Medical, dental, and vision insurance
  • PTO, vacation and holidays
  • 401(k)
  • In-office perks include gourmet coffee, high-quality snacks and beverages and frequent catered lunches
  • Opportunity for career growth

Qualified individuals interested in learning more about the Client Relations Paralegal job opportunity are encouraged to submit a resume for immediate consideration!

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