Intake Coordinator (in office)

Trustpoint One
Published
September 9, 2022
Location
Ridgefield Park, United States of America
Category
Job Type

Description

Trustpoint.One is pleased to be supporting a leading a plaintiff’s law firm with its search for an Intake Coordinator (in office).  The Intake Specialist is tasked with handling the initial inquiries from new and potential clients regarding personal injury matters and obtaining necessary information for review.  The Intake Coordinator will also follow-up with potential clients and assist with any next steps throughout the sign-up process.  This is a great opportunity for a motivated individual to get a foot in the door and advance within the firm.

 

Responsibilities include but are not limited to:

  • Handling initial calls and electronic inquiries from new and prospective clients
  • Obtaining detailed information regarding matters
  • Follow-up with potential clients regarding next steps

Qualifications:

  • Customer Service Experience
  • Professional and empathetic telephone etiquette
  • Active listening, verbal and communication skills
  • Computer proficiency (Microsoft Office 365/Suite)
  • Excellent writing and grammatical skills
  • Ability to obtain, confirm and update data entry at a high level of accuracy
  • Excellent organizational and time-management skills
  • Ability to multitask and prioritize tasks
  • Ability to work within a team while handling individual responsibilities
  • Ability to perform in a dynamic working environment

Preferred:

  • High Volume Contact Center Experience
  • Salesforce and/or Litify Experience
  • Proficient using multiple software & programs (CRM, VoIP, electronic signature)
  • College Degree
  • Legal Experience
  • Bilingual (Spanish)

 

Compensation:

  • $48K annually / up to $50K depending on experience
  • Year-end bonus
  • Potential for weekly OT

Benefits:

  • Medical/Vision/Dental
  • Paid time off
  • 401K

 

If you would like to learn more about the Intake Specialist position in Ridgefield, New Jersey, then please click the Apply Now button and submit a copy of your resume.

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