The Power of One™ .
Keeping it Light
As we all started to adjust to the new normal, our talent team stepped in with some much needed perspective and levity. They helped us all adjust to our new Zoom offices with the right attitude. Out of that came our favorite series of social posts from 2020. Their advice? Don’t worry about the dog, take walks, and for goodness sake, look behind you.
If there was one industry that changed virtually overnight – it’s court reporting. Depositions are synonymous with travel. Attorneys cris-crossing the country, staying in hotels, and gathering in small rooms for many hours conducting depositions. That basically changed overnight. At first, there was quite a bit of nervousness as two of our court reporters explain:
Eventualy things settled down and became normal. After putting a few thousand remote depositons behind us, we can proudly say that we learned a few things. And now that we’re all used to it? We think virtual depositions may very well be here to stay. They are just that easy.
The reality of modern eDiscovery is that it was already a remote enterprise. This side of the business probably experienced the least amount of disruption. Our project managers, the real heros of our eDiscovery business, didn’t miss a beat by moving to remote work. In order to support our diverse client base, they were already configured in a “follow the sun” methodology. Since the work of e-Discovery has largely been managing data that is hosted in secure ISO and SOC certified data centers, and the team was already utilizing collaboration tools like Teams, Go-To-Meeting, Web-ex, Amazon Chime & Zoom – transitioning to fully remote was really like going to work after a holiday break.
The realities of 2020 didn’t change the simple fact that we always work backward from a similng customer. In fact, it may have made this approach all the more important. Many of our clients, especially at law firms, were unaccustomed to remote work – and this made Trustpoint’s support all the more important. It truly became a situation where our customer focused approach was needed more than ever. Due to that, Trustpoint was able to have our greatest year ever in growth, new customers and client satisfaction.
It’s Always Been About People
In some ways, this year has brought us closer together. Trustpoint has always been a nimble, technology focused business. But this year, perhaps ironically, we’ve become more aware than ever that ultimately it all comes down to the people. We couldn’t be more proud to work with this exceptional group of talent. So hat’s off to 2020, and may 2021 be better, healthier, and more prosperous for all.
© Copyright 2024, Trustpoint.One